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The Six-Step CompTIA A+ Troubleshooting Methodology

Step         Description

Step 1      Identify the problem
Step 2      Establish a theory of probable cause (question the obvious)
Step 3      Test the theory to determine the cause
Step 4      Establish a plan of action to resolve the problem and implement the solution
Step 5      Verify full system functionality and, if applicable, implement preventative measures
Step 6      Document findings, actions, and outcomes


Windows 8 build-in Anti-Malware

Windows Defender iconMicrosoft is continuing it anti-malware initiative that it started  with Microsoft Security Essentials and now with Window 8 is naming it Windows Defender. Microsoft started to create it’s now anti-malware software to improve users experience with using Microsoft Windows.
You might say that we have heard the name Windows Defender before. In previous versions of Windows it was an Anti-Spyware program. When you install other anti-malware program the Windows Defender program was disabled.

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No POP3 in Windows 8 mail app

The latest Windows 8 Operating System no longer comes with Windows Live Mail pre-installed.  It now comes with a new Email product that does not allow POP email accounts to be configured. This seems to continue in the trend from Microsoft that they started when Windows 7 first came out with no email client.

If your mail provider doesn’t provide allow IMAP or Exchange access to your email then there are three possible options.

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Windows 8 Lock Screen

New to Windows 8 is the lock screen. The lock screen has lots of useful information. Besides the date and time it will list the next event in your Outlook Calendar, and there is a section for Apps that include a count of new email message, new text messages, current weather, and more. Different apps can take advantage of this feature and give you useful information at a glance.

While you might think that this would an expected feature on your Windows Phone or Windows Tablet, you might think it wouldn’t Read the rest of this entry »