How people use the Internet

This Internet has evolved with time and has changed how people use computers and Internet enabled devices, like cellphone and tablets. This also has changed what people call technical support for.  People get real upset when they can’t get on Facebook, have problem accessing their Bank online, or pay their bills online. They call about not getting their flight reservations emails, or if they are interrupted making an online purchase.

As support technicians we need to be aware of what people are using their Internet for so we can be ready to help them resolve their issues. Click on “Read the rest of this entry” to see the infographic below about What people are doing online.

Taken from post on ChurchMag on 11/20/11 

Taken from a post on Mashable on 12/2/11