Log Me In is a great tech support tool that I have been using for years. While you might be able to talk someone through downloading and installing the client program, but it better to plan ahead and install and setup this program yourself. There are paid versions of this program, but unless you have a lot of computer you need to support the free version is good more most people.
The first thing you will want to do is create an account on the LogMeIn website. Once that is ready then you will want to download the client program on the computers you will want to remotely access. Then log into your account and you will see the computers you setup listed. If they have an Internet connection and are turned on (and logged in) then you will be able to take remote control of the computer.
Now the free version of this program has some limitations and you can’t transfer files from one computer to the other, but that is what other services like SkyDrive are great for. The other advantage of this program LogMeIn Ignition with is a mobile application. Ignition is for iPhone and Andriod. I do not recommend trying this application on your iPhone or Android phone, but it is great on the iPad and I use it regularly on my Android Tablet. The Ignition application is not free and is expensive for an application, but is worth it and turns your tablet into a full PC.
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I’m often on business trips and have to work remotely and remote desktop saves me a lot in that situation.Like you can be confident that you will access to all the files and apps that you hold on your personal computer and you can get everything fixed remotely.I have some experience in choosing an appropriate remote desktop software.
I used to work with Teamviewer but they have weird price policy marked by hiding prices. And free version has limited panel of functions needed in my work but perfect for home users.Logmein gained a great reputation but loses in price because not everybody can afford it. Logmein is the best one for professionals but they are cheaper options for home users.Would also recommend to take a look on Techinline.