As we start out the new year 2012 we are coming into a year where we can see some big spikes in Internet traffic due to big events. Many of these events will not only be shown on TV but also one the Internet. The fist big event of the year is the Superbowl. In the summer we have the Summer Olympics, and throughout the year and ending in November the US Elections. This is just the major events. There are other events and things that are yet unknown.
Last year was the Arab Spring, and the earthquake and tsunami in Japan and other events.
Change Archive
0
0
Time Management
In the new year many resolutions will include something about managing time. As a support technician it is important to manage your time and it can easily get away from you.
If you go to the client’s location to fix computers it is easy to get off task and spend more time then planned. If you spend all your time in front of the computer you can find your time lost looking an websites that are not related to the task at hand. If you are on the phone with the customer you will find yourself spending too much time with just one customer.
0
Programs you should get on your new computer
Did you get a new computer for Christmas? Are you setting up a new computer for someone? We got a list of free programs that you should put on the new computer for the not-techie person and a list for the techie person.
The first thing you need to do is uninstall all those programs that come on the computer that are shareware and trialware and just advertisements. Directions for removing all this junk software is in a great PCWorld article.
0
The Social Media Take Over
– December 4, 2011Posted in: Change, Internet, Services, Social Networking
Social Media has taken over the Internet. Many people have Facebook set as their homepage and it is their entry point to the Internet. As a support technician for and ISP we have received calls from customers claiming that their Internet services is ‘down’ or not working if the Facebook page will not load or if they can’t get logged into Facebook. They just don’t know of any other way on the Internet. They don’t use traditional email or chat programs, they instead use the Facebook chat or private messages. They don’t have a personal webpage or blog, they post to the Wall on Facebook. This becomes a problem for the support technician in all areas as we need to be aware when Facebook is ‘down’ and when changes are made to the service. As other social media services like Google+ grow in popularity we will need to be aware of that service too.
