Laptops, cellphones, tablets, gaming machines, hand held games, printers, e-readers, TV’s, video streaming boxes, and more devices today are wireless and working on your home wireless network. In Tech Support we get more and more calls from customers setting up wireless routers. For many of these customers it is the first time they are going wireless and for some the first home network. They are now starting to call in to complain about their network being slow or the signal being low and not working as they planned or as it did when they installed the wireless router.
The first thing we need to cover is what to tell customers when they call in about getting a router. Wifi 802.11 is a family of wireless signal modulations that is used for computer and computer devices. It is different from cellular wireless and wireless Internet service and requires different equipment. We can thank ‘marketing’ for confusing customers with the term wireless.
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