support Archive

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Freelancing

Frelance revolutionIn the technical support field you might be just one of many in a call center, or support department, but many people are taking the leap to start their own technical support business. It could be running a computer repair store or as a consultant.

There are man resources out there to help the freelancer with tool, advice, and information, as there is with any small business. The technical support field

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Remote Tech Support with Log Me In

LogMeIn Log Me In is a great tech support tool that I have been using for years. While you might be able to talk someone through downloading and installing the client program, but it better to plan ahead and install and setup this program yourself. There are paid versions of this program, but unless you have a lot of computer you need to support the free version is good more most people.

The first thing you will want to do is create an account on the LogMeIn website. Once that is ready then you will want to download the client program on the computers you will want to remotely access. Then log into your account and you will see the computers you setup listed. If they have an Internet connection and are turned on (and logged in) then you will be able to take remote control of the computer.

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