Wifi Archive

Support Kindle Fire

– December 18, 2011Posted in: Email, Hardware, Tablets

The hot new tech gift this Christmas is the Kindle Fire. They are the gift for those who don’t already have an iPad (or other tablet) or if they could afford the more expensive tablets. The Kindle Fire is under $200 and is a great gift. For technical support this means that this season we will be receive calls from customers wanting help setting up their wifi connection or setting up their email.

I found the Amazon Kindle Fire Support website some what helpful in some areas, but more detailed in other areas. Below is a list of websites where I found the most useful information for setting up and changing settings on that new Kindle Fire that your customer got for Christmas. Always remember though that being a new device that the customer might need to contact Kindle Support. In the United States the phone number is 1-866-321-8851.

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Tags: Email, Kindle Fire, Wifi

Trouble with Wifi Signal

Rob Barkey

– April 30, 2011Posted in: Hardware, Routers, Wireless

Laptops, cellphones, tablets, gaming machines, hand held games, printers, e-readers, TV’s, video streaming boxes, and more devices today are wireless and working on your home wireless network. In Tech Support we get more and more calls from customers setting up wireless routers. For many of these customers it is the first time they are going wireless and for some the first home network. They are now starting to call in to complain about their network being slow or the signal being low and not working as they planned or as it did when they installed the wireless router.

The first thing we need to cover is what to tell customers when they call in about getting a router. Wifi 802.11 is a family of wireless signal modulations that is used for computer and computer devices. It is different from cellular wireless and wireless Internet service and requires different equipment. We can thank ‘marketing’ for confusing customers with the term wireless.

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