The 5 Principles of IT Customer Service Success

IntroductionThe 5 Principles of IT Customer Service Success Book

  1. Principle of Competence
  2. Principle of Compassion
  3. Principle of Empathy
  4. Principle of Listening
  5. Principle of Respect

Full 5 Principles Presentation.
Full Compassionate Geek Webinar.

You can get a free PDF version of this book by clicking here.
You can get this book at Amazon.com by clicking here.
You can get his more in-depth book Compassionate Geek here.
You can find more great info at The Compassionate Geek Blog.
For more about Don Crawley please click here.

Introduction to the 5 Principles

1. Principle of Competence

2. Principle of Compassion

3. Principle of Empathy

4. Principle of Listening

5. Principle of Respect

Full 5 Principles Presentation.

Full Compassionate Geek Webinar.

Founder of That Darn Computer.

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